Privacy policy

Privacy Policy for B.Custom

Last updated: December 2024

This Privacy Policy explains how B.Custom (referred to as "we," "us," or "our") collects, uses, and protects your personal information when you use our website www.b-custom.com (the "Site") and related services. This policy applies to all visitors, customers, and users of our services (collectively, "you" or "your").

By using our Site or services, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or services. Updates will be posted on this page with the "Last updated" date updated accordingly.

Information We Collect

1. Information You Provide to Us:

We collect personal information that you provide directly through the Site, such as:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing and shipping details, payment confirmation, and purchase history.
  • Account Information: Username, password, and security details if you create an account.
  • Support Requests: Any information shared when contacting us for customer service.

2. Information We Collect Automatically:

We automatically collect certain details when you interact with the Site, including:

  • Usage Data: IP address, browser type, device information, and interaction data (e.g., pages visited, items viewed, and actions taken).
  • Cookies: Small data files used to improve user experience, store preferences, and provide analytics.

3. Information from Third Parties:

We may receive data from:

  • Service Providers: Payment processors or shipping companies that assist with your orders.
  • Marketing and Advertising Partners: Data to personalize promotions.

How We Use Your Information

We use your personal information for purposes such as:

  • Order Fulfillment: Processing payments, shipping products, and handling returns or exchanges.
  • Customer Support: Responding to inquiries or troubleshooting.
  • Marketing: Sending promotional materials, special offers, or tailored advertisements (with your consent where required).
  • Site Improvements: Analyzing website traffic to enhance user experience.
  • Security: Detecting and preventing fraud or unauthorized access.

Cookies and Tracking

We use cookies to:

  • Remember your preferences and improve functionality.
  • Analyze user behavior for website optimization.
  • Deliver relevant ads based on your interactions with the Site.

You can manage or disable cookies in your browser settings. However, doing so may affect some features of the Site.

Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers: With third parties like payment processors or shipping companies to fulfill your orders.
  • Marketing Partners: To deliver personalized ads (with your consent where applicable).
  • Legal Obligations: When required to comply with applicable laws or enforce our rights.

We do not sell your personal information to third parties.

Data Security and Retention

We prioritize the security of your personal information. While we implement reasonable security measures, no method of transmission or storage is completely secure.

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Opt-Out: Opt-out of marketing communications or targeted advertising.

To exercise these rights, contact us at info@b-custom.com.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Contact Us

For questions about this Privacy Policy or your data, please contact us:

B.Custom
Houtstraat 26, 3890 Gingelom, België
Email: info@b-custom.com